E-Commerce Customer Retention Strategies That Cost Less Than Acquiring New Customers
By Brennan Lunin, Founder at BL Adworks Acquiring a new customer costs 5-7x more than retaining an existing one (Harvard Business Review). Despite that math, most e-commerce brands funnel 80%+ of their marketing budget into acquisition and nearly nothing into keeping the customers they already have. The math is clear: a 5% increase in customer…



